Deposit is Refundable if:

1. Student contacts ClickClinicals and requests to cancel their rotation request prior to the deadline to submit the remaining required information, which is six (6) calendar days after the deposit is paid.
2. ClickClinicals is unsuccessful in identifying and presenting to the student a qualified preceptor/clinic.

Deposit is Non-Refundable if:

1. ClickClinicals successfully identifies and presents to the student a qualified preceptor/clinic.
2. Student provided rotation requirements that reflect personal preferences which are not allowed.
3. Student fails to provide accurate university requirements.
4. Student fails to provide accurate personal and professional information.
5. Student moves physical address after the rotation request through to the completion of the rotation and is no longer able to utilize their home address as the place in which the rotation request was fulfilled.
6. Student moves to another state.
7. Student fails to complete rotation requirements within six (6) calendar days of deposit being paid.
8. The university does not allow a student to use a third-party placement service.
9. Student is unresponsive to outreach by ClickClinicals or a preceptor/clinic. See Student Responsiveness Expectations section for more information.

Remainder of Payment is Refundable if:

1. After the preceptor begins precepting the student for their rotation, and the preceptor can no longer precept the student, a prorated refund (or full refund) will be provided based on the % of hours completed in the rotation.
2. If the rotation has not been started, and the preceptor can no longer precept the student, the student will be either provided a full refund or the student may request an alternative preceptor/clinic as long as ClickClinicals deems it possible to find an alternative.
3. If the rotation has not been started, and the preceptor can no longer precept the student and ClickClinicals is unable to find an alternative.
4. Preceptor/clinic is not approved by a student’s educational institution due to incorrect information provided from the preceptor/clinic that was used by the student to accept the placement and make the full payment. This could include but is not limited to patient care/services provided, patient population, licensure status, site location, etc. that was not available to the student in the preceptor/clinic’s profile or shared by ClickClinicals employees prior to purchase decision.

Remainder of Payment is Non-Refundable if:

1. Student fails to reach out to the site to arrange next steps between their school and the preceptor/clinic.
2. Student stops attending clinicals before completing all required hours.
3. Student does not follow preceptor’s/clinic’s policies and procedures.
4. Student does not respond to preceptor’s/clinic’s requests within the timeframe required by the clinic, preceptor, or university. Please see the Student Responsiveness Expectations below.
5. Student does not complete requirements or meet clinic’s or university’s requirements such as but not limited to background checks, immunization requirements, orientation, etc.
6. Student has personal circumstances that do not allow the student to start or continue their clinical hours.
7. Student’s educational institution changes their policies about any requirements and/or restrictions during the requested or in progress clinical rotation.
8. Student provided incorrect rotation requirements.
9. Student no longer wants to work with their preceptor or clinic.
10. Student did not properly read the preceptor’s or clinic’s details and description and then chose to accept an improper preceptor/clinical site.
11. Student’s university fails to execute the affiliation agreement between the preceptor/clinic and the university.
12. Student did not review their university’s preceptor/clinic’s requirements prior to requesting their clinical rotation.
13. Student is removed from the clinical rotation due to misconduct, inappropriate behavior, or poor clinical and/or academic performance.
14. Student is unable to adjust to their preceptor’s working schedule.
15. Student is informed of clinical site requirements (including but not limited to background checks, vaccination/immunization requirements, etc.) and is unwilling to fulfill these requirements.
16. Student is unresponsive to outreach by ClickClinicals or the preceptor/clinic. See Student Responsiveness Expectations section for more information.

Student Responsiveness Expectations

1. ClickClinicals and preceptor/clinic requires the student to respond to all outreach, including but not limited to student provided: email, phone, SMS within four (4) calendar days or within the timeframe communicated and expected by the specific party. If the student is unresponsive, the preceptor/clinic and ClickClinicals reserves the right to cancel the rotation. Please refer to the refund policy above for more information.
2. ClickClinicals reserves the right to cancel any and all clinical rotations for non-responsive students. Any cancellations will be subject to the refund policy terms above.

Cancellations

1. If the student contacts ClickClinicals to cancel their rotation request prior to the deadline for the student to submit all of the required information, which is six (6) calendar days after the deposit is paid, the deposit can be refunded.
2. If the student contacts ClickClinicals to cancel any time after the deposit is made and prior to full payment being made, please refer to the refund policy above to determine refund eligibility.
3. If the student contacts ClickClinicals to cancel any time after full payment has been made, please refer to the refund policy above to determine refund eligibility.

Extenuating Circumstances

1. ClickClinicals reserves the right to override the above refund policy for extenuating circumstances after an internal review.
2. If you believe you have an extenuating circumstance, please let the ClickClinicals team know as soon as possible. You can do this by reaching out to CustomerService@ClickClinicals.com

Promotional Codes and Referral Codes:

1. Promotional codes and referral codes are non-refundable and non-transferable and may only be used as described. This policy may not be superseded for extenuating circumstances.

If you need more information, contact CustomerService@ClickClinicals.com