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FAQs

Payment and Pricing

Can I get quotes or cost estimates?

When you start your rotation request, we will provide an estimated cost based on your requirements. The cost is based on the complexity and the number of clinical hours you need to complete.

Do I get a refund if I cancel?

Please visit the Terms of Use and our Refund Policy for all the details.

Do you offer discounts?

Yes, we occasionally offer discounts through seasonal promotions, new student offers, and special campaigns.

What happens after I pay in full? What are the next steps?

After your payment is complete, you should provide your university with the details of your site and preceptor so you can work with them and the site contact to complete any additional steps required. These steps help ensure a smooth transition into your rotation and keep everything aligned with your program’s expectations.

How do I know my payment went through?

Once your payment is successfully processed, you’ll receive a confirmation email for your records. You can also view your payment history anytime by logging into your dashboard and checking the “Payment History” section.

Does my deposit go towards the total cost?

Yes, your deposit goes towards the total cost.

When is the deposit due?

There is no standard due date for the deposit, as every timeframe and request will vary. We won't start sourcing until the deposit and required information are provided for your rotation. Additionally, we won't accept requests if your rotation start date is too soon because we need ample time to find you a site/preceptor.

How do I pay the deposit?

To pay the deposit, first start a rotation request to see your estimate. Then, you can pay the deposit in your dashboard. We accept Visa, MasterCard, and American Express, along with Google Pay and Apple Pay.

How much is the deposit?

The deposit amount is unique to each rotation request. Keep in mind, the deposit amount will go towards your final total payment.

What are the factors influencing the cost? How are the costs calculated?

The cost is based on the specific requirements of your rotation, such as the patient population or specialty, your geographical location, the number of clinical hours needed, any restrictions you’ve noted, and the level of effort and time it takes to source a suitable site. Because each request is uniquely complex, costs may vary.

How do I request a refund?

To request a refund, please email us directly at CustomerService@ClickClinicals.com. Be sure to include your full name, the email associated with your account, and any relevant details about your request to help us process it efficiently.

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